Complaints and Returns from 23. 7. 2018

(hereinafter the „Seller“)

1. Complaints and Returns

   1. The warranty conditions for goods are governed by applicable laws.
   2. Buyer is required to view the goods immediately after handing over and picking up at the Seller’s warehouse or at the destination. Deviations of the delivered goods from the confirmed order which are observable from the accompanying documents and the marking of the goods and obvious defects, the Buyer shall be obliged to claim immediately, but not later than within 2 days from the delivery of the goods or after the inspection should be carried out/ complaints about moisture are only possible when handing over and picking up goods. The seller is responsible for complying with the contractual or normalized moisture content only at the moment of delivery.The possibility of claiming goods does not apply to the following goods:- Products ordered individually for the customer so-called tailored (custom-made)- Goods carefully chosen by the customer himself- Sold products are discounted or goods are with defects- Customized products (cuts, planning and other customizations). If the buyer has agreed to return the goods to a third party (the carries), he/she does not have the right to return the goods according to the paragraph to the seller against the refund of the amount corresponding to the paid transport price
   3. Hidden defects (only in the case of unspoiled lumber) if covered by bark, the Buyer it is also obliged to claim immediately, but not later than within 2 days from the time when the hidden defect could be detected but not later than 10 days after receipt of the delivery.
   4. Impairment rights apply the the seller at the seller’s premises: Nachodska 3035, Praha 20, Horni Pocernice 193 00.
   5. Claims Procedure: Claims may be claimed by the Buyer at Seller’s premises only in writing with the submission of the original sales note and the delivery report.
   6. Claims for defects may be also excluded within the above deadlines if the goods have already been shortened or colored or otherwise modified by the Buyer.
   7. Buyer’s claims for quality assurance are governed by the Commercial Code scheme No. 513/1991 Coll. In wording of later regulative
   8. Claims must be settled without undue delay, not later than 30 days from the date of filling of the claim, unless the seller with the buyer-consumer agrees for a longer period. This time limit does not include a time appropriate to the type of goods required for expert judgment of the defect. The buyer is obliged to provide so-called effective cooperation hen dealing with the complaint. In particular allow the possibility of inspection of repair of the goods within the agreed time, if necessary to prepare the goods for transport or to take over after repair
   9. The Seller shall be liable to the Buyer for the fact that the item sold is in conformity with the Purchase Agreement in particular that i tis defective. By agreement with a sales contact, it is understood that the goods sold are of the quality and utility properties required by the contact, the seller of the advertiser, or the quality and utility properties of such a thing are customary to meet the requirements of the legislative, degrees or weight and corresponds to the purpose the seller indicates for the use of the item or for which the thing is usually used. The warranty is 6 months.

The buyer isn’t entitled to assign his claim to the seller arising without the Seller’s consent.